Shipping

All shipments are shipped via airfreight to most destinations, and at the customer’s expense. In certain cases where airfreight is selective or there are under 100 pieces ordered, we will use Federal Express or UPS. You will be advised of all shipping details once your order has been shipped. Both Airfreight and Federal Express generally take 2-3 days to most destinations, excluding customs clearance at destination, which will take a further 3-5 days. For a sample of airfreight charges click here.

Should you have any queries about shipping or duties, please send an email to contact@beachloungespa.com.

Payment

Full payment of the total purchase order and shipping are required before production can commence. We accept World Pay and wire transfer/telegraphic transfer. We regret that we do not accept cheques.

Timeline

Upon confirmation of your order, we require 90 days for production.

Packing

Every order will arrive with a packing list and commercial invoice to facilitate customs clearance. Any damages or shortages must be reported within 48 hours upon receipt of the goods, where we will send you the replacements on our cost.

Returns

It is the policy of beach lounge spa to ensure that all products supplied to all our customers arrive in perfect condition. Should the product be damaged by quality or workmanship problems, beach lounge spa will replace your purchase including shipping costs. Please note damages incurred during shipping are not the responsibility of beach lounge spa.

Refunds will only be given at the sole discretion of beach lounge spa, and assessed on a case by case basis.

Claims

beach lounge spa must be informed of any damage to the product within 48 hours of delivery by email to contact@beachloungespa.com quoting your unique order number.

Please also contact our sales department by email contact@beachloungespa.com

How to Return Your Item

1. Pack your merchandise in the appropriate packaging
2. Include the original receipt and a description of why the item is being returned
3. Send it via courier or traceable mail option
4. Check your email. We will notify you via email once your return has been processed.

Send Returns to:

beach lounge spa pte ltd
Attn. Returns
140C Neil Road
Singapore 088869
Tel. +65 6222-1801
Fax. +65 6222-0109